Privacy Policy

Operated by Heron Networks LLC.

What we collect

Your email address (to sign you in and to email you the outcome of your request), any other contact details you give us (name, phone), your property address (visible only to our admin, never published), Perimeter Upgrade Calculator inputs, up to two line-of-sight photos, a purchase receipt image, and payment metadata from Stripe (we never see or store your full card number). In the iPhone and Android apps we also store the push-notification token of your device, but only if you allow notifications; the app asks once, after your deposit is paid. We send exactly two kinds of notification: that your receipt has been verified, and that your install appointment is confirmed.

Location: the app reads your GPS position on your device only when you tap Drop pin, to work out the distance between two points. The coordinates themselves are not sent to or stored by us; only the resulting distance is. When you offer visit times in the app you may also type your town and a note for the installer (for example a gate code); both are stored with your request and seen only by us. Photos are sent without location data, and any location metadata in a photo file is removed before it is stored.

What we do not collect

No advertising trackers, no advertising identifier, no analytics beyond a privacy-safe page count with no per-visitor identifier, no data sale to any third party. We do not track you across other companies' apps or websites.

The page count comes from Cloudflare Web Analytics, which sets no cookie and builds no profile of you.

Retention and deletion

IP addresses are kept for 24 hours for abuse prevention only (the sign-in rate limit), then deleted.

Photos and receipts are deleted 90 days after upload. You can delete your account yourself: in the app open Account and choose Delete account, or on the web use the Account page; you can also email hello@heronnetworks.net. Deleting your account removes your sign-in, your device push token and every request of yours that has not been paid. A request with a paid deposit is kept as the payment and refund record, and its photos and receipt are still deleted on the 90-day schedule above.

Sharing

Payment data is processed by Stripe. Sign-in, decline, receipt and scheduling email (your request, confirmation, any suggested time and a reminder) is sent through our email providers, Brevo and Postmark. Push notifications are delivered through Expo's notification service. Files are stored in Cloudflare R2 behind admin-only signed URLs, and the service runs on Cloudflare. We share data with no one else.

Contact

Heron Networks LLC -- hello@heronnetworks.net -- business phone (703) 249-9248